1. 概述 1. Overview

PicDeck 销售的是数字软件许可。除非适用法律要求，否则所有购买均为最终购买，不支持退款。 PicDeck sells digital software licenses. Unless required by applicable law, all purchases are final and non-refundable.

2. 法定例外 2. Statutory Exceptions

如果您所在地区的适用法律赋予您不可放弃的退款、撤销或其他消费者权利，这些权利仍然适用。 If applicable law in your region provides non-waivable refund, withdrawal, or other consumer rights, those rights still apply.

如果法律要求退款，您可以联系我们，我们会按适用法律处理。 If a refund is required by law, contact us and we will handle it in accordance with applicable law.

3. 如何联系支持 3. How to Contact Support

如果你认为自己符合适用法律下的退款条件，或者遇到付款问题，请通过以下方式联系我们： If you believe you qualify for a refund under applicable law, or you have a payment issue, contact us using the details below:

发送邮件至 support@getpicdeck.com，主题请写「退款申请」或「付款问题」 Send an email to support@getpicdeck.com with the subject line “Refund Request” or “Payment Issue”
提供购买时使用的邮箱地址和订单编号（如有） Include the email address used for purchase and your order ID, if available
简要说明你认为适用退款的原因 Briefly explain why you believe a refund applies

我们会在收到后尽快回复，并根据适用法律和支付渠道规则处理。 We will reply as soon as possible and handle the request according to applicable law and payment provider rules.

4. 不支持退款的情况 4. Non-Refundable Purchases

4.1 一般情况 4.1 General Rule

除适用法律要求外，PicDeck 不提供常规退款、无理由退款或试用期退款。 Except where required by applicable law, PicDeck does not offer standard refunds, no-questions-asked refunds, or trial-period refunds.

4.2 通常不予退款的情况 4.2 Typically Non-Refundable

已经完成并可访问的数字产品购买 Completed purchases of digital products that are already accessible
仅因不再需要产品、改变主意或未使用产品 Requests based only on not needing the product anymore, changing your mind, or not using it
因设备、浏览器或网络环境导致的兼容性问题，除非法律另有要求 Compatibility issues caused by your device, browser, or network environment, unless required by law

5. 付款争议 5. Payment Disputes

如果您对扣款有疑问，请先联系 support@getpicdeck.com。对于非授权扣款、重复扣款或其他支付异常，我们会尽力协助核实。 If you have a question about a charge, please contact support@getpicdeck.com first. We will help investigate unauthorized charges, duplicate charges, or other payment issues.

6. 联系我们 6. Contact Us

如对本退款政策有任何疑问，请通过以下方式联系我们： If you have any questions about this Refund Policy, please contact us:

电子邮件：support@getpicdeck.com Email: support@getpicdeck.com

退款政策 Refund Policy